Office Policies

Our Mission

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Our team’s mission is commitment toward maintaining and exceeding standards of excellence in patient satisfaction while obtaining optimal orthodontic results through competence and efficiently by a caring and friendly staff.

Office Hours

Abilene Office
Monday, Tuesday, Thursday & Friday: 9 a.m. – 5 p.m.

Sweetwater Office
Wednesday: 10 a.m. – 3 p.m.

Appointments

Appointments are an important part of your treatment, and time has been reserved specifically for you. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule.

We request a 24-hour notice if you need to cancel your appointment , without giving adequate notice, your account will be charged a $25 fee.

We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage.